Terms & Conditions

The information and explanations provided in these Terms and Conditions are intended for general informational purposes only. They do not constitute legal advice and should not be relied upon as recommendations for the specific terms, obligations, or policies you choose to implement for your business. Cross On Oak LLC cannot anticipate all legal requirements or considerations that may apply to your particular operations. You should consult with a qualified legal professional to ensure that your Terms and Conditions comply with applicable laws and accurately reflect your business practices.

Terms & Conditions - the basics

Last Updated: 29 November 2025

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These Terms and Conditions govern the use of the Cross On Oak LLC website and the purchase of products offered through this site. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of the website.

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1. Use of Website

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You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.

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2. Product Information

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Cross On Oak LLC makes every effort to display accurate descriptions, materials, colors, and details of products. However, variations may occur due to screen settings, material availability, or the handmade nature of products. We reserve the right to modify or discontinue products at any time without notice.

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3. Orders and Payment

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By placing an order, you agree that all information provided is accurate and complete. All payments must be made using approved payment methods displayed at checkout. Orders may be canceled or refunded if fraudulent activity or error is suspected.

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4. Pricing

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Prices listed on the website are subject to change without notice. Cross On Oak LLC reserves the right to adjust prices, discontinue products, or update product listings at any time.

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5. Shipping

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All shipping is handled according to the practices outlined in our Shipping Policy. Cross On Oak LLC is not responsible for carrier delays, lost or stolen packages, or incorrect addresses provided by the customer. Once an order has shipped, responsibility transfers to the carrier.

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6. Returns and Refunds

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Details regarding returns and refunds are outlined in our Return and Refund Policy. Custom and personalized items are not eligible for return or refund unless they arrive damaged.

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7. Intellectual Property

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All content on this website, including product designs, logos, images, graphics, text, artwork, and digital files, is the property of Cross On Oak LLC and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, display, or use any content from this website without written permission.

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8. User Accounts

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If you create an account on this website, you are responsible for maintaining the confidentiality of your login information. Cross On Oak LLC is not liable for unauthorized account access resulting from the user’s failure to secure their credentials.

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9. Limitation of Liability

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To the fullest extent permitted by law, Cross On Oak LLC is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of this website, the purchase of products, or reliance on any information presented on the site. Products should be used according to their intended purpose, and misuse is the responsibility of the customer.

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10. Third-Party Links

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This website may contain links to third-party websites or services that are not owned or controlled by Cross On Oak LLC. We are not responsible for the content, policies, or practices of third-party sites.

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11. Privacy

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Your use of this website is also governed by our Privacy Policy, which outlines how personal information is collected, stored, and used.

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12. Governing Law

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These Terms and Conditions are governed by the laws of the State of Ohio. Any disputes arising from the use of this website or purchases made through it shall be resolved in the courts located in Ohio.

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13. Changes to Terms

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Cross On Oak LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

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14. Contact Information

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For questions regarding these Terms and Conditions, contact:

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Cross On Oak LLC
Email: support@crossonoak.shop
Marysville, Ohio