Refund Policy

The information contained in this Refund and Return Policy is provided for general informational purposes only and does not constitute legal advice. Cross On Oak LLC cannot anticipate all legal requirements, business practices, or specific circumstances that may apply to your operations. You should not rely on this document as a substitute for professional legal guidance. We recommend consulting with a qualified legal professional to ensure that your Refund and Return Policy complies with applicable laws and accurately reflects your business procedures.

Refund Policy - the basics

Last Updated: 29 November 2025

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Cross On Oak LLC is committed to customer satisfaction. The following policy outlines the conditions under which refunds, returns, and replacements may be issued.

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1. Returns for Full-Price Items

• Full-price items may be returned within 30 days of the delivery date.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

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2. Sale Items

• Any item marked as a sale, discounted, clearance, or promotional item is nonrefundable.

• All sale items are final sale and not eligible for return, exchange, or refund.

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3. Custom and Personalized Items

• Custom or personalized items are nonrefundable because they are created specifically based on the customer’s design requests.

• If there is an issue with workmanship, quality, personalization accuracy, or the item arrives damaged, Cross On Oak LLC will remake the customized product at no additional cost to the customer. Customers must contact us within 48 hours of delivery and provide clear photographs of the issue.

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Customer Satisfaction Guarantee for Custom Work

• If a customer is still unsatisfied with the remade custom product, they may be eligible for a refund of up to 100% of the product price, excluding tax and shipping fees.

• Refunds for custom work are evaluated on a case-by-case basis and may require the return of the original product.

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4. Damaged or Defective Items

If an item arrives damaged or defective, customers must contact us within 48 hours of delivery.
Please include photos of the packaging and the item so we can evaluate the issue. Depending on the circumstances, we may offer:

• A replacement

• A remake (for custom items)

• A refund (for eligible non-custom items)

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5. Return Process

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To request a return for an eligible full-price item, please contact us at:
support@crossonoak.shop

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• Include your order number, reason for return, and any supporting photographs.

• Instructions for returning the item will be provided. Unauthorized returns may not be accepted.

• Returned items must be shipped back to Cross On Oak LLC in their original condition.

• Refunds will be processed only after the returned item is received and inspected.

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6. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items

• Custom or personalized products (except as outlined above in the satisfaction guarantee)

• Digital files or downloadable content

• Gift cards

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7. Refund Method

• Approved refunds will be issued to the original payment method.

• Shipping costs and taxes are not refundable unless the return is due to an error by Cross On Oak LLC.

• Refund processing times may vary depending on the customer’s financial institution.

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8. Contact Information

For questions or assistance regarding this Refund and Return Policy, please contact:

Cross On Oak LLC
Email: support@crossonoak.shop
Marysville, Ohio